Casinoland – Intro
Casinoland is the newest casino on the scene to bring you the biggest slot releases of the year, day one, in one location. With such harsh competition within that field and Casinoland going head to head with some of the best casinos around, does it have what it takes to compete? We're going to take a look through Casinoland's customer service, games and promos to see if it really offers everything a casino of its kind needs to.
Newbies to the online gaming world will love Casinoland to start them off on their gambling journey. The casino’s simple layout will make roaming for all the best games a breeze with a dark blue theme and a very characterful gentleman frog on the homepage to give you a chuckle.
This casino’s layout is slightly different to others we have come across as it its catergory tabs are found across the bottom of the site rather the top. This is slightly unorthodox and takes a moment to get used to, but don’t let this discourage you as the casino is very easy to use once you get the hang of it!
Payout time (days)
This is a site that takes mobile casino playing seriously and offers its players the thrill of playing all their favourite games anytime, anywhere. The entire site is mobile optimised so you can enjoy gaming on your tablet and mobile, just as easily as logging onto your desktop. If you’re an avid online game player, you’ll recognise the names Microgaming, Netent, NYX, Play n Go, Thunderkick and Quickspin. These are among some of the heaviest hitting gaming software companies on the market right now, therefore, players can expect top quality gaming, no matter what they choose to play.
The Dark Knight, Mega Moolah, Mega Moolah Isis and Mega Fortune all give players the chance to take home a serious amount of cash as they are all progressive slots. Alternatively, if you fancy taking it a bit easier and playing for fun rather than big cash, there’s Starburst, Game of Thrones and Gonzo’s Quest to keep you entertained for hours.
Table Casino Games
Casinoland also caters to the more serious classic casino game players with various games of Blackjack, Roulette, and Baccarat on offer, plus you can take it up a notch by playing these games live, as though you really are in Sin City itself. Video Poker is another set of games you can have a go at, including Joker Poker Multihand, Deuces Wild Multihand, and Jacks or Better Multihand. There is no player versus player poker gaming unfortunately, but this is rarely a feature on most casinos of this kind, so the presence of poker at all is a point in its favour.
Welcome Bonuses And Promotions
Casinoland's welcome bonus gives players deposit matches on a whopping 4 deposits! Your 1st welcome bonus will entitle you to a 100% bonus match up to the value of £200, while the 2nd match bonus drops to 50% up to £200, and both the 3rd and 4th deposits you make will get you a 25% bonus. Players need to simply check the box when depositing money that clearly states they would like to take advantage of this offer, and their account will then be credited.
It's a shame that Casinoland has no other welcome bonus, that doesn't revolve around depositing matches, but given that Casinoland also has a demo mode of all of its games, you can get a good feel of the casino before depositing anyway.
Current Promotions and VIP
Casinoland could definitely improve upon their promotions as they currently only have 1 featured on their promotions page,
aside from the welcome bonus, making it a less attractive casino to stay with once players have taken advantage of the welcome bonus deposit package. They do, however, have a Tuesday Spotlight Special on the slot game Spinata Grande, where the first deposit of £50 will entitle players to 50 free spins, which are available immediately!
This slot game of choice does vary each week, so it's best to keep an eye out for any of your favourites getting featured on the Spotlight Special. The site does offer a loyalty programme to help retain regular customers, which may be enough for some players. This programme is called The Club and players can earn rewards every time they spin some slots. The more you play, the more points you’ll earn, and subsequently rise through the tiers from bronze to gold. Likewise, the higher in the rankings you are, the more extra spins you’ll earn.
Payment methods you can use for deposits and withdrawals on Casinoland include Visa, MasterCard, Neteller, Skrill, Paysafecard and a host of methods that are popular in international territories. The limits for each transaction are a minimum of £10, and a maximum of £5,000. For withdrawal payments, most of the same payment methods can be used and they can take up to 3 working days once they have been approved, but the site does state they aim to achieve this more quickly. Casino processing to get the payment going is quoted as three hours, so the delay is usually on the banking method's end.
Casinoland offers about every way there is to make contact with them. A 24/7 phone line, which has both domestic and international call centres. A support email is provided, along with a contact form that you can fill in straight from the site. Round that off with 24/7 live chat and there's very few reasons you can't get through to someone.
We've tried both the contact form and live chat services and the response times were very admirable. Live chat booted up within a minute or so and our contact form received a response within 15 minutes. The response time may vary based on the complexity of your issue, but with a relatively standard request, the customer service functioned very swiftly.