Mobile casino gamblers have a couple of sites that they visit and play at regularly, but they aren’t always the best options. When it seems that it’s all going swimmingly, the reality might be that your chosen casino isn't serving you as well as it could, and your perfect mobile casino is lurking around the very next digital corner. So we encourage you to watch out for the five sure-fire signs, which should make you ditch the casinos you frequent and look around for a better deal.
Humans are creatures of habit. Think about it: chances are that whatever bank you first chose to open an account with, you’re still banking with them and whatever mobile operator your parents used, you’ve taken to the same one. Similarly, it’s easy to fall into a mobile gambling routine without questioning it much, visiting your usual haunts regularly and ignoring whatever ‘minor’ issues the mobile casinos might have.
We say – screw that! A mobile casino should cater to every single one of your needs and rest assured that there is a perfect site out there for you. No matter if you adore classic, old-school games (think IGT’s Cleopatra), go for the newest slots like NetEnt’s Aloha Cluster Pays or only play jackpot slots.
And it’s not just about the games available. There are also your banking needs, customer services and many other facets of mobile casinos which should prompt you to make a switch. So here are five tell-tale signs that you need to switch mobile casinos, pronto!
1. You're jumping through too many hoops to withdraw
Coming in at number one of the warning signs that you must ditch the casino and run as fast away from it as you can is if they make it excessively hard to withdraw funds. Terms and conditions that are reasonable include proving your identity with a single document, meeting the wagering requirements and having a legitimate banking method to facilitate the withdrawal.
However, a lot of mobile casinos don't stop there. They'll make you send in dozens of utility bills, rejecting each one as ‘insufficient,' they'll ask for copies of your passport, credit card or even your library card! Heck, they might even request a photo of you as a baby if they feel like it.
I'm kidding of course, but it often times feels like such casinos make you jump through hoops just for the sake of it. Doggies jumping through flaming hoops might be funny, but when a casino makes it super hard for you to withdraw the money that you've won fairly is annoying to say the least.
So when there are excessive conditions for withdrawals, such as making and spending large sums of money before allowing to withdraw anything, spending a certain number of days being registered or other outrageously limiting withdrawal terms, it's time to find a new mobile casino. And if it's speed that you value, here are the top casinos that offer the fastest withdrawals in the industry – blink and you'll miss it!
2. Rude and/or unhelpful customer service
Pretty self-explanatory, customer service representatives that mock you or take your serious issues halfheartedly, then you should probably shop around for a mobile casino that'd appreciate your custom. I've encountered this more times than you'd believe and it goes against everything you'd expect from a professionally run business such as a mobile casino.
Most often, queries about missing bonuses, extra spins that they ‘forgot' to credit to you or requesting large withdrawals raise the guard of customer reps and things quickly turn sour. While that's extremely rare to encounter at very large mobile casinos, smaller or niche ones sometimes do fall into disrespecting their customers if they win too much or are causing the casino too much of a loss.
So if you encounter staff that make you cringe, why should you keep giving such a mobile casino your money? There are plenty of casinos, which put their customers front and centre of their entire operation, ensuring that all of your needs are taken care of in a friendly and efficient manner.
3. The casino doesn't allow mobile depositing
Mobile phone billing is a great way to deposit at mobile casinos – simple, convenient and extremely efficient. Even if you don't use mobile phone billing to deposit at a casino of your choice, every self-respecting mobile casino should offer this option. But allow me to explain.
You could be using a debit card or an e-wallet to make all of your deposits and withdrawals at a mobile casino, but if a casino is truly mobile compatible, then there is no reason why it shouldn't offer mobile phone billing. After all, it's an excellent use of a device which is already in your hand without needing any extras such as a plastic card or e-wallet account numbers.
It's like a supermarket, which would have no cake – you don't necessarily buy cake all the time you visit a supermarket, but it's absolutely essential to have for the times when you do need it. Of course, a mobile casino cannot have all the possible banking methods, or ‘cakes' available. Yet, per definition, a mobile casino should offer mobile phone billing such as Boku. Hands down.
4. You're experiencing a losing streak
It's inevitable that every once in a while, we will all go through a losing streak. And while there are ways to try and get yourself out of a losing streak at that same mobile casino, I'd suggest to also explore the avenue of switching mobile casinos.
Even though it's been proven wrong time and time again, many players still think that a particular mobile casino could rig the games against them if they're winning too much. Rest assured that UK Gambling Commission vigorously tests all casino software and mobile slots too to ensure fair and just play. However, if you're a superstitious person, I might as well be talking to wall.
If you're convinced that your losing streak is limited to a particular casino, there is no need to stick around – check out another mobile casino and register to reap the biggest and best casino bonuses out there. Get outside your little comfort zone and try out different mobile slots too. Who knows, perhaps your luck will turn and you'll walk away from your gambling session a rich man/woman?
5. The games don't match your playing style
Numerous times, I've fallen down the trap of playing random games that I didn't particularly enjoy at a casino that I loved. Needless to say, I didn't have much luck or enjoy the gambling sessions, although the casino experience itself was nice. So if the games portfolio doesn't match your playing style, it's time to switch casinos.
Don't bank on the mobile casino to supplement or change their games portfolio just for you. There is about a 0.01% chance of that happening. If you like modern and complex games such as Gonzo's Quest, then what on earth would you be going at a Cozy Games casino such as SpinsVilla with their traditional mobile slots?
Similarly, if you’ve always gone for the £1 per spin slots when what you’d really want are 2p spins and hours upon hours of entertainment, rest assured that such mobile casinos do exist. And if you aren't totally sure what mobile game you'd like the most, here's how to choose mobile slots that are a perfect fit for you!