We don't often review casinos, so it takes a true stand-out to grab our attention. And we are really eager to jump straight into this review of Spin Genie casino, because it comes as close to perfection as humanly possible.
Actually, we have a strong suspicion that a talented machine is behind this mobile casino, which offers 100 extra spins (no deposit) to everyone who joins their brilliantly gamified site.
Why Spin Genie?
We'll give it to you straight – there is no other mobile casino out there that accomplishes what Spin Genie casino does and it surely sets an example to others as to what mobile casinos should look, feel and act like.
Spin Genie is a magical place where all your casino wishes come true. Want some extra spins without depositing? Check. Want the newest game titles by great developers? Check. Would you like your casino to perform trouble-free on your mobile? Yup, it surely is a reliable and intuitive platform that Spin Genie runs on.
Furthermore, there is Slingo – an innovative game that combines bingo and slots, and which you can find exclusively on Spin Genie and spend your no deposit extra spins on. And to round it all off, the casino is gamified: when you play, you advance through levels to unlock extra bonuses, promotions and rewards. Super awesome!
|Licensing||UK and Alderney|
|Type of casino||Mobile and desktop, instant play|
|Bonuses and promotions|
|Customer services||Email and telephone (0845 548 9010)|
Welcome Bonuses and Current Promotions
Spin Genie is one of those casinos which offer a no deposit bonus and for that, we love it. It’s had various bonus and promotion variations in the past, but here are the ones that are currently running.
No deposit welcome bonus
You may or may not know, Spin Genie has made a not entirely positive splash in the online casino industry with its welcome bonus that was advertised on TV in the UK and on its site. The Advertising Standards Authority ruled that it appealed to minors too much and the Gaming Realms (the company behind Spin Genie) was forced to pull the advertisement and change its online lobby. Now, it doesn't feature the cartoon dog character nearly as much as it used to and the entire lobby is rather toned down.
Nonetheless, Spin Genie have managed to emerge from this mini-scandal unscathed and still offer a generous welcome bonus that not only turns heads in the industry where casinos are too stingy to part with even a 100% bonus match without sky-high wagering requirements, but also attracts the right kind of players. We mean those who expect to be treated right as customers at a casino and Spin Genie surely accomplishes that.
But let’s cut to the chase – there are 100 extra spins up for grabs without ever depositing at Spin Genie. That was changed from a free tenner that used to be offered before and we are thankful for that. We’ll take extra spins over cash any time, not only because extra spins are a great way to get to know a casino and decide if you wish to deposit there in the first place, but also because experience is a much better thing to give away than bonus cash.
Don’t be alarmed that you must give Spin Genie your credit card details before receiving the extra spins. They don’t charge your card automatically and we can attest to that. Not unless you want to deposit of course.
Furthermore, there are two more bonus offers: 100% cash match on your first deposit and 50% cash match on your second one. There really isn’t much more to it, to be frank – just your usual cash match bonuses, but we thought we’d mention it anyway.
Social media promotions are the way to go
You don’t see it often at casinos, but we really love when the promotions are available via social media. This shows that Spin Genie are not only a fun and adventurous bunch, but that they engage with their players on media channels that are usual to them. Be honest – how often do you check the promotions page of any given casino? Well, it’s not often that we do, so it’s great when promos simply show up on our Facebook feed and we can take advantage of them.
So, the two promotions that Spin Genie run on their Facebook are pretty simple, but exciting nonetheless. First, the amicably titled promo Where In The World Is Spin? This question is asked every other week on Wednesday’s and players must guess where the lucky dog character is visiting that fortnight. The clear giveaway is usually the blurred out polaroid, but it’s very easy to guess. And £100 in cash is at stake!
Second, Spin’s Lucky Balls is a more regular promotion as it runs every Tuesday and Friday. Players must guess the two lucky star balls that happen to be picked in the Euromillions that day. The few very simple things you must do to get your hands on the 10 extra spins are: like the Facebook page, pick two random numbers from 1 to 11, comment on the post of Spin’s Lucky Balls with your choices before 7:30PM, sit back and relax while you wait for the outcome. If you are lucky enough to walk away with the extra spins, then spend them on Lights, Starburst, Aliens or Fruit Shop within a week (wagering requirement 30x).
Loyal Spin Genie customers get VIP treatment
As ever, it’s worthwhile sticking with just one or a few mobile casinos, because loyalty gets you sweet, sweet rewards. So, besides the generous welcome bonus and the social promotions that Spin Genie has got going on, there is also their VIP programme where you get treated like the royalty you’ve always dreamt of being.
There are no specific details given as to how you can join the programme and that’s presumably because the casino managers don’t want you to blow all of your money in just a few sittings. That said, you must play like a VIP and all stops will be pulled out by the casino staff when you become a VIP. Here are a few things you can look forward to: 5% weekly cashback, express withdrawals, surprise account boosts and exclusive promotions.
What’s more is that a dedicated VIP manager will tailor the casino experience to your every need and you’ll be showered with gifts and treats, such as SPA weekends, 5* holidays and days at the Races. Hip hip hooray for an awesome VIP programme!
As you load the casino lobby on your mobile, you will come face to face with an impressive number of titles. That’s 165 to be precise. Although the absolute vast majority are video slots from massive developers like NetEnt, IGT and Microgaming, there are casino games, exclusive slots from AlchemyBet and Slingo as well. But more on that soon!
Play games within a game
Spin Genie features the newest and the best video slots out there, and here are your usual suspects: Starburst, Jack and the Beanstalk, Twin Spin, Pixies Forest, Cosmic Fortune and many, many others. But the real draw of the casino, at least for us, is its gamification. Think of it as a game within a game.
Looking back at the banned TV advert and the amended online lobby, the words ‘play’, ‘adventure’ and ‘join’ might have appeared too kid-friendly so they were eliminated. But Spin Genie still offers a magical journey, albeit targeting adults who have not yet lost their sense of child-like curiosity and a craving for adventure.
At the casino, you get to follow Spin, the mutt that can grant your every wish. Taking you through five outlandish worlds, e.g. Paradise Springs, Crystal Cave and Lava Lair, there are five levels per world, so you’ve got scope to achieve and unlock 25 rewards. Advancing in levels also gets you access to the exclusive Spin Genie games where you can rake in even more rewards – as much as you can muster!
The brilliant Slingo
And Spin Genie wouldn’t be Spin Genie if it didn’t have Slingo. It’s the game that we’ve come to associate with the casino as it offers it exclusively. We’ve written an extensive review of Slingo and you can check it out here, but we wanted to briefly touch base.
Not only does it have an innovative gameplay design of combining slots and bingo, but it also has plenty of scope for massive wins – up to £20,000 to be precise. Featuring extra spins, wilds, super wilds and a video feature, the 5×5 grid might appear deceptive at first. But fear not, as this game is super-easy to learn how to play, it’s addictive and guarantees hours upon hours of quality entertainment.
Need a break from slots? Try Roulette or Blackjack
There comes a time in all of our lives when slots simply don’t cut it anymore. We’re not saying permanently, but sometimes we just need to take a break and play some casino games instead. Cue the Roulette, Blackjack, Poker and Jacks or Better at Spin Genie.
Some sites offer casino games that look dated, are glitch when it comes to playing them on mobile or are simply not exciting. Well, Spin Genie has got it all figured out because the casino games that it features in its portfolio are anything but shabby. There are multiple types of each game, so everyone’s got something to choose from. Fancy that.
Things are clear-cut when it comes to financing your account at Spin Genie and the payouts, perhaps even too much so. The banking methods are limited, but since mobile billing is available as a depositing method, we’re alright about that.
Mobile deposits and withdrawals at Spin Genie
This will be short and sweet. For depositing at Spin Genie, you’ve got VISA, VISA Debit, MasterCard, Maestro and of course mobile phone billing (or direct carrier billing, whatever you want to call it). For withdrawal, you can get funds credited back to your VISA or Maestro and that can be processed in a couple business days. There is also a bank transfer for those who can’t credit back funds via the method they used for depositing, and that can take up to five business days.
The obvious omission being e-wallets, prepaid cards…Quite a few methods actually. So why is it that Spin Genie are so selective with their banking methods? Well, we never like casinos that offer dozens and dozens of them, because that just makes things too confusing. We're guessing Spin Genie casino just knows what their target audience is and we bet that the biggest majority of Spin Genie’s loyal customers deposit by using mobile billing.
There is a pending withdrawal time of maximum 48 hours whilst the withdrawal is being processed, so if you dip into the money during that time, your withdrawal is automatically cancelled. And just a few more technical details – the minimum withdrawal is £20 and the maximum withdrawal sum is £10,000. And as for deposits, mobile billing can only be used for up to £30 every day and no other financial constraints and/or limits are publicized on Spin Genie’s sites. Happy banking!
It is a major pity that no live chat is available at Spin Genie and the HELP bubble at the bottom of the screen is pretty useless too. That’s because more often than not, it returned absolutely no results when we typed in a query. It’s still beyond us as to why a casino wouldn’t invest into having Live Chat, but maybe that’s because of spammers or annoying people who have to ask questions about everything.
Yet most likely, it’s because Spin Genie’s email support is freaky fast. It took us less than 15 minutes to get an issue resolved, granted it was a pretty simple and straight-forward query. The staff at the other end of the email line were polite yet friendly in their tone and super helpful.
On the other hand, you’ve got a phone line for those who like instant gratification or simply like talking to an actual human being and not a ‘pretend’ John that hangs on the other line of the Live Chat. How can he work such unsociable hours and always be happy to answer all of our questions? Call centre mystery.
All in all, Spin Genie is one hell of a casino and that’s why we’ve given it five out of five stars. Not only does it feature exclusive games like Slingo and software from an exciting boutique developer AlchemyBet, but there is gamification, very generous 100 extra spins (no deposit), social media promotions happening every single week, pleasant customer service, mobile phone billing (!!!) and many other pros.
Take the web design and the user experience on mobile for example. It’s all comprehensively thought out – from the lobby, to the menu to the game interface. This flawless mobile casino experience during this review of Spin Genie leaves us wanting nothing more and that’s why it absolutely deserves the highest praise that we’ve given them. Trust us or check it out to find out yourself.