With a name like Dazzle Casino, you instantly know that it seeks to wow and please its visitors. It accomplishes that straight off the bat – the first impressions are that the casino is sleek, modern and professional, all the things that made us sign up for an account with them. And what we experienced after we joined we wrote all about in this Dazzle casino review, so check it out and find out how this mobile casino fared.
Why Dazzle Casino?
This metallic looking and feeling casino is powered by Progress Play and although we aren't exactly certain as to who they are, we think they have fair knowledge of how to run a casino. For starters, the casino has a decent portfolio of gaming machines available on mobile, despite the mobile interface being slightly glitchy itself.
They also have got some great promotions that run every week and seasonal offers to score some extra cash too. Most importantly, this Microgaming software heavy casino has so many banking options that everyone is bound to find their perfect match. As always, we opt for mobile billing – instant and simple and it just takes a few click of your mobile phone buttons.
Unfortunately, they do not consider that having an appealing welcome bonus is all that important. Don't get us wrong. They do have a welcome bonus that matches your first bonus, but nothing free and cheerful to make everyone want to check this casino out. They probably feel pretty comfortable about having a great casino if they don't have a bigger welcome bonus, so we took it seriously and investigated further.
|Licensing||UK and Malta|
|Type of casino||Mobile and desktop, instant play|
|Bonuses and promotions|
|Customer services||Live chat or email form online, from 6:00AM to 23:00PM (GMT)|
Welcome Bonuses and Current Promotions
We aren't sure how we feel about the welcome bonuses, or a lack thereof. But the promotions that are currently running aren't half bad and somehow compensate for the welcome bonus. We just wish the casino was a bit more generous with luring players in and keeping them put to create a more loyal casino community as opposed to what it is now.
A very average welcome bonus, so to speak
Does it even welcome anybody? Do we dare say it? Well, if deposit bonuses are your type of thing, then you'll be glad to find out there is a 100% bonus match on your first deposit of up to £200.
The skeptics among us will say that who cares, welcome bonuses are often entangled in massive wagering requirements anyway and if I need any money to play with at a mobile casino, I'll deposit it myself.
Fair play to you sir, but we prefer no deposit extra spins any day of the week. Not only does it show that the casino management is committed to providing excellent customer service, but it also allows for potential new players to check the site out and try out a few spins.
Assuming that everyone who'd claim the extra spins would simply cash out and leave is the wrong way of thinking about it, Dazzle. Offer people good stuff to begin with, they'll appreciate your efforts and they will stick around, generating you more profit. So simple you've got to try it and amend your welcome bonus sometime soon, pretty please.
Can the promotions make up for a shabby bonus?
We think that you will agree – the promotions are great, varied and fun way to somewhat make up for the less than great welcome bonus. That is if you're still willing to give Dazzle a shot, despite being given a cold shoulder to cry on instead of a warm and fuzzy bonus. But let's look into the bouquet of promotions that Dazzle offer instead of holding that bonus grudge.
At the beginning of every week there is Monday Madness, a promotion where your deposit of anywhere in between £10 and £50 will be doubled. Now that's a great start to your week, isn't it? Just remember to use code MONDAY when you deposit.
Game of the Day is published every Wednesday – it can be any slot on Dazzle and you will be informed via email which one it is. Qualifying players, a.k.a. those who have deposited in the last two weeks, will receive a set amount of extra spins to spend on the game of that day. Awesome!
Meanwhile Thursday is a Cash Back day. If you deposit a total minimum of £30 during the day, you'll get 10% of it back as a bonus. You just need to make sure that when you've deposited enough, you contact a customer service rep so that they can credit you with the funds.
And then there is the Weekly Surprise. Promised to the players every single week of the year, that's 52 times, Dazzle showers its players with love and affection, but only those who have deposited in the past few weeks. You won't know when your bonus is coming and you won't know what your bonus is exactly. One day, out of nowhere your balance will suddenly increase, so keep your eye on it. Naturally, the more you play, the more you gain from the Weekly Surprise, so it's in your best interest to deposit and play as much as you can.
The VIP room
Mysterious, shrouded by a thick veil of obscurity, Dazzle's VIP room has got a separate tab at the main menu of the site, which is great. We can't count how many times we've known that a casino features a VIP programme, but have no way of finding out more about it. So kudos for that.
There are five levels of loyalty – Bronze, Silver, Gold, Platinum and Diamond. Everyone sets out at Bronze and works their way up by earning loyalty points, which means that you must wager £16 for every single point. A bit steep, but OK. You'll need 500 points to get to Silver, 1,000 points for Gold and so on, and with each level, you get more and more rewards offered.
For example, Gold members get the added bonus of having VIP customer support, Platinum members get birthday presents and a VIP support hotline too, and Diamond customers get treated with personalised gifts, their own VIP manager and an anniversary bonus too.
So all in all, the VIP rewards programme at Dazzle is well worth it. Now just try to wager your way to Diamond and you could be at it for centuries…
There is nothing new and surprising when it comes to the games portfolio at Dazzle casino. There are over 80 game titles, most of them from Microgaming and a few slots from Elk Studios, Thunderkick and other smaller developers too. We guess what we're trying to say is that all the games featured on Dazzle will be familiar to all of those who have played online slots for a while.
Massive developer, familiar titles
There is no running away from the fact that Dazzle is a Microgaming casino. It lives and breathes Microgaming and the vast majority of the titles are of this developer, obviously. So if you are really more of a NetEnt fan, then you won't sit well at Dazzle – move on!
You'll find all the usual machines, from Avalon 2, to Game of Thrones, to Foxin' Wins Again, there is such a variety of themes and gameplay mechanics that Microgaming have produced through the years, that every loyal customer of this software developing brand will find what they need.
Nuff said. Oh, but wait. There are jackpots too, a dozen of them! These are: Cashapillar, Battlestar Galactica, CashSplash 3 Reel, Deck the Halls, Fruit Fiesta, Immortal Romance, King Cashalot, LotsALoot 5 Reel, The Dark Knight, Thunderstruck II, Treasure Nile and finally TunzaMunni.
There's the cheeky trio of poker, blackjack and roulette featured on Dazzle mobile casino. And that's all in addition to live dealer tables and scratchcards, but those are both on desktop only.
Although the information about the deposits and withdrawals at Dazzle casino is presented very clearly, it's a real pity that withdrawals have to take such a long time. On the other hand, they've got the mobile phone billing deposit option which sways us right back to liking Dazzle casino.
How can I deposit at Dazzle?
How can you NOT deposit at Dazzle casino? They seem to have every banking method on the block available:
- Mobile phone billing – hands down our firm favourite. Deposits are free, instant and you're only limited by the daily maximum deposit of £30 (minimum of £10).
- VISA, VISA Debit, VISA Electron, VISA Delta, Mastercard, Maestro, JCB, Solo, Switch, Diners Club & Discover – now that's a great collection of credit and debit cards that you can use to deposit at Dazzle!
- Neteller & Skrill – pretty standard, e-wallets are also available to make deposits at Dazzle casino.
- Paysafecard & Ukash – some people prefer to use these prepaid options to fund their gaming and both Paysafecard and Ukash are great banking methods. Ukash players can deposit from £5 to £200 per voucher. Meanwhile, Paysafecard customers can deposit from £10 to £700.
- iDeal – a Dutch way of depositing. We don't mean ‘going Dutch' in a figurative sense, just using a Dutch bank account to deposit funds.
Withdrawing your funds
Although the withdrawal time bites, there are some methods which will work faster than others. Since there is a pending time of three days for withdrawals during which you can reverse your cashout, plus one more day for processing the withdrawal at the casino end, adding those four days to the fund transfer time really makes the total cashout time looong.
Fair and square, we'd recommend that you use e-wallets to deposit and withdraw at Dazzle because it will be the fastest and the most pain-free experience out of all the banking methods that this mobile casino offers. The funds via Skrill and Neteller are promised to reach you in four days just (minimum £20).
Of course we love to deposit by mobile billing, but withdrawals cannot be processed via your phone. So if you'd like to have just a single method for depositing AND withdrawing, you could do worse than try an e-wallet.
Call us old fashioned, but we think that loyal, money spending customers simply deserve 24/7 customer service. You will never know when that question you've been looking to ask strikes you or when you happen upon an error that needs immediate attention. Then, it's a real bummer that Dazzle casino doesn't offer an around the clock customer service.
That said, there is a live chat facility and you can also fill our an email form to get in touch with a customer service representative. As we already hinted, you shouldn't expect an out of hours reply though, as the reps are only on standby from 6:00AM to 23:00PM GMT. There is no telephone support, nor is there an email address provided.
Unlike it's sister casino Hippozino, which is also run by Progress Play, this casino has no charitable cause, but to fund the pockets of the casino managers. Obviously, that is the case at every other casino as well, so let's not pretend that this is a revelation.
Still, in all fairness, we much prefer Dazzle to Hippozino, because all of the information that we needed for this review was set our clearly. Yeah, we're biased towards whichever casino makes our jobs easier…
But anyway, there are some questions and concerns we still have about Dazzle. First, they should definitely sort out their welcome bonus and upgrade it asap. Second, they should resolve the glitchiness and the slooow pace of it's mobile interface. Lastly, their customer service could be 24/7. But you can never have it all, can you?
Well, some mobile casinos certainly come closer to perfection than others. Yet, we think that Dazzle casino ranks right there, very close to the top of mobile casino Olympus for it's modern site, it's more than decent games portfolio and the weekly promotions. Four out of five stars.